News and Announcements

In 2024, with support from the Town of Union, Tidewater Telecom received a major grant from a federal funding source to expand its initial high-speed fiber optic network in the Town to reach an additional nearly 400 addresses, mostly in relatively rural areas that did not previously have access to wired high-speed Internet service. The expanded network was completed later that year, and connections to the network are being made in response to customer requests.

To determine whether fiber access is available at your address, and to request a connection, visit the Tidewater website at www.tidewater.net, select the pink box (“South Bristol, Union, and New Castle”), and fill out the application form online. You can also call Tidewater at 844.763.9900.

Tidewater will get back to you quickly with a determination of service at your address, and to schedule a site visit to determine how to run fiber from the nearest utility pole to your house (an aerial run or buried conduit.)

Tidewater is continuing to expand its fiber network to reach additional locations in Union. If you find that Tidewater’s fiber network does not yet reach your address and you are interested in high-speed fiber Internet access, it is important to go to Tidewater’s web site and fill out the application form to express your interest. Tidewater is using these forms to identify pockets of interest as a key input to its network expansion planning.